FREQUENTLY ASKED QUESTIONS
DO YOU ACCEPT RETURNS?
We want you to be completely satisfied with your purchase, and we understand that sometimes things may go wrong. If you receive a defective product, you may return it for a replacement or a refund within 3 days of receipt.
To initiate a return, please contact us on 0712700656 and provide your order number and details of the defect. We may request additional information or photos to help us understand the issue.
Once we receive your request, we will provide you with instructions on how the product can be returned.
Upon receipt of the returned product, we will inspect it to confirm the defect. If the defect is confirmed, we will either provide you with a replacement product or issue a refund (subject to product availability).
Please note that this return policy only applies to defective products. We do not accept returns for products that have been used or damaged due to misuse, neglect, or other factors beyond our control or if you simply change your mind.
If you have any questions or concerns about our return policy, please do not hesitate to contact us.
We are a manufacturer and online retailer that sells directly to the hospitality industry/retailers/customers and we don’t currently have a showroom. Others purchase from us and sell as they see fit. However you can always visit us directly. We have this option for hotels, retailers, architects & interior designers.
Regardless of quantity we always say 30 to 45 days.
It's the same timeframe given to everyone including corporate clients such as Jetwing Hotels. However we adhere to get the job done quicker.
You should never machine wash your jute rug and don't use any other method that involves excessive water saturation on a natural fiber rug, either. We recommend that you use a dry cleaning process of vacuuming or spot cleaning with a bit of warm water & sponge. Use a hairdryer or dry cloth to dry the area immediately after.
If vacuuming is not possible - shake or beat: Take the area rug outdoors and give it a good shake. Jute has an open weave and most of the dirt will be underneath the rug. Giving it a good shake gets rid of dirt and dust that’s embedded into the fibers. Use a clean broom to hit the rug all over to loosen deeply embedded dirt. Don’t forget to shake out the rug pad and sweep or vacuum the floor.
All our rugs are made from pure jute, cotton or a mix of both.
All our rugs are handwoven on wooden looms by a group of highly skilled artisans.
All our rugs are rubberised using high quality liquid rubber milk to make them slip resistant.
The widest rug we can weave is 12 feet. The length can be as long as you like!